Contact Us
If you have any questions, concerns, or need assistance with your car rental, our dedicated customer support team is here to help. Feel free to reach out to us through our 24/7 helpline at [Phone Number], or you can email us at [Email Address]. We value your feedback and are committed to ensuring your car rental experience is smooth and enjoyable. Your satisfaction is our top priority, and we look forward to assisting you with any inquiries you may have.
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FAQS
What is the minimum age to rent?
You must be 21 years or older to rent and operate the watercraft.
When should I arrive?
Arrive 30 minutes before your reservation time to complete rental documents and watch our water safety video.
Is a valid driver’s license required?
Yes, a valid driver’s license is required.
Do I have to wear a life vest?
Yes, life vests are mandatory and provided at no extra charge.
What if the equipment gets damaged?
Renters are responsible for any damages. Full details are in our waiver.
Can I bring food or drinks?
Absolutely NO alcohol is allowed aboard during operation.
How do I book a JetCar?
Simply fill out our contact form or click the "Book Now" button on our website.
What should I bring?
Bring sunscreen, water shoes, a towel, and anything you don’t mind getting wet.
Where do I park?
Parking instructions will be sent with your booking confirmation. We’re not responsible for lost or stolen items.
Where are you located?
Our primary docking locations are Old Hickory Lake and Percy Priest Lake. For other locations, please contact us directly.
What is your cancellation policy?
We have a 24-hour cancellation policy. No refunds within 24 hours, and cancellations must be confirmed by speaking directly to us. Late arrivals, no-shows, or appearing intoxicated will result in a forfeited reservation without refund.
Is there a damage deposit?
A refundable $500 damage deposit is required. This will be placed on your credit or debit card and refunded after your ride, provided the watercraft is undamaged.
How far can I go?
You may explore within the boundaries of the Cumberland River Dam at Old Hickory Lake, but must return to the dock by your scheduled time.
